About Us

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Our Story

Promoplex is a family owned small business that provides merchandise branding for a wide range of customer industries. We’ve been printing garments since 2007, so we know what we’re doing!

80% of our garment supply chain is sourced from Australian Wholesalers. Under the ‘Custom Kids’ brand, we only supply quality garments from pre-selected suppliers. All the suppliers we choose have very strict policies involved with the ethical production and sourcing of the garments.

Customer Satisfaction

We believe if you’re paying good hard earned money for our products, it needs to be perfect. That’s why we take pride in our 100% satisfaction or your money back guarantee. If you are unhappy with the quality of the garment or print, send it back for a FULL REFUND.

We also offer a 12 month warranty on the construction of the garments and print. If the stitching comes undone or starts to fall apart, we will replace the garment and print free of charge. We also guarantee our print will last for 12 months without noticable fading or peeling off the garment.

It’s important to take good care of your garments. By doing this you can expect many years of enjoyment from your garments.

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Warranty FAQ

If you would like to make a warranty claim, please send us an e-mail with your original order ID and photos of the issues. If there is a clear issue from the photos we will approve the warranty claim, however we reserve the right to inspect the goods. If this is the case you will be required to post the item to us at your own cost. If the fault is determined to be outside of our warranty, we will send the shirt back at your cost.

We will cover construction issues only. General wear and tear and any defects arrising from misuse will not be covered under warranty.

If anything comes apart from the shirt as a result of poor construction, we will replace the shirt. If you snag the shirt on something resulting in a rip, this is not covered under warranty.

Usually the fabric wont stretch unless it’s pulled. For example if a child pulls on the ring neck resulting in permenant stretching. This is not covered under warranty. Also if any stitching breaks as a result this is not covered under warranty.

Returns

Returns will only be accepted if they are a warranty claim. All our shirts are printed custom, meaning we are unable to return them and resell them if you have a change of mind.

Any warranty returns are shipped back at the customers expense.

Shipping

Our carrier of choice is Star Track. All items will be sent with an ‘Authority to leave’ on the package meaning the driver may choose to leave the package in a safe place if you are unable to sign for it or not home at the time. It’s at the discretion of the delivery driver to either leave the package or take it back to your local Post Office for collection.

All our packages are traceable via the shippers online tracking tools.
You can track you Star Track packages here.